The seams where revenue leaks.
WHY IT MATTERS
Systemic revenue leaks never show up on anyone's dashboard
The leak hides in the handoffs. Three teams grow around three scoreboards, each rational on its own, with no one owning how they add up. The result is quiet, and expensive — because every dashboard belongs to a function, and the leak lives precisely in what none of them measure.
Do you recognise these?
The forecast misses — two quarters running — and no one can say precisely why.
You pay more each year to win the same amount of growth.
Reps and channels stay busy while revenue doesn't move with them.
Existing customers are held onto, not grown — repeat business never compounds.
Growth still routes through a few key people, and stalls when they're stretched.
None of this is any one team getting it wrong — it's what happens when functions scale on separate tracks.
The seams no one owns
A worked example — a composite profile, not a specific company.
Here's what that looks like inside one company. A B2B software company, €20M in revenue:
€8M a year on commercial activity — more than it spends on R&D
Only a quarter of that budget creates demand. The rest defends ground already won.
~€1M net new revenue a year; ~€6M renewing, owned by no one. 6 times more value sitting unmanaged than being chased.
Marketing, sales and customer success on one budget line but 3 different definitions of "working".
Gross new business and churn never separated
So nothing in the numbers can say whether the sellers are underproducing or the base is draining beneath them. From the outside, 4–6% of revenue is visible — and only the part that leaves a trace. The rest has to be measured from the inside.
WHAT IT IS
One engine, one scoreboard
Marketing, sales and customer success, run as a single system with one shared definition of the customer, and one number the board can trust. It starts with a structured health-check of the engine you already have.
CEMA (Commercial Engine Maturity Assessment) scores your commercial engine across 12 dimensions — ten in four zones, plus two enablers that cut across all of them in, on your own data. Out comes one Commercial Efficiency Score and your top 3 revenue leaks, with estimated impact.
Four zones:
Financial picture — Commercial efficiency: what you spend to grow vs. the growth you get.
Marketing — Signal economics & demand engine; channel portfolio; attribution everyone trusts.attribution everyone trusts.
Sales — Qualified pipeline; forecast accuracy; productivity.
Customer success — Onboarding; keeping and growing existing customers; voice of customer.
Same scale every time, so progress is re-scorable. You can prove the engine improved, not just assert it.
The sample
Illustrative placement. Where a company actually sits is the assessment's work — read from interviews, CRM and financials, not self-report.
The frame is public on purpose. What you're paying for is the placement — and the operating years that make it accurate.
The framework adapts Felin & Powell's differentiation–integration matrix to the revenue engine. The assessment tells the placement; where a company actually sits, read from interviews, CRM and financials, not self-report. The leak happens in two opposite directions and the same diagnostic finds both. The full read is on the Method.
HOW IT WORKS
3 phases
Light on the team by design. A handful of interviews and one named owner per track. I do the heavy lifting; your people shape the playbooks they'll run.
FOUR OUTCOMES
Where you are
A forecast you brace for
A forecast you stand behind
Three dashboards that disagree
One number that the board trusts
Growth that routes through one person
An engine your team runs
A benchmark you've read
A number you've measured
Revenue recovered — the leak located seam by seam, closed, and re-scored, so you can prove it closed, not just feel it.
Waste cut — every channel and motion scored; what produces nothing gets stopped, so growth costs less per euro.
A system you couldn´t build alone — the named frameworks, dashboards and playbooks, scored on one standard, re-scorable scale, so you see where you stand, not just how you feel.
Headaches gone — a forecast you can stand behind, a business that no longer routes through one person, a board question you can finally answer cleanly.
WHY ONE SYSTEM
Slice specialists fix their slice — RevOps consultants the pipeline, agencies the funnel, CS consultancies retention. Each brings its own metrics, so you end up with three vendors and three competing definitions of pipeline, and no one accountable for how they add up.
I do the opposite of adding a fourth opinion: one instrument across all three functions, on one re-scorable scale, with the frame shown openly and the placement read from your evidence — not self-report, not vendor dashboards. Your function leaders keep their engine rooms; I own the seams between them. The dashboard your CEO opens on Monday shows marketing spend, sales velocity and customer expansion in a single view, with the same definitions across them.
And this isn't a niche view — it's where the market's already going: Gartner predicted 75% of the highest-growth companies would run a unified revenue-operations model spanning marketing, sales and customer success. Most just can't build it in-house. That's the gap I close — and then hand over.
The connective work is the job. The measurement is the proof it happened.
INSIGHTS
Get your number.
Four short questions when you book — that's all the preparation there is.

